Customer Collaboration Specialist (CLD) (m/f/d) - 1 Year FTC, Part Time
Mondelēz International
- Wien
-
- Befristeter Vertrag
- Teilzeit
- Österreich
- Gehalt anzeigen
- Erschienen vor 1 Monat
Mondelēz International sucht einen Customer Collaboration Specialist, um den Kundenservice und die Effizienz der Lieferkette zu verbessern.
Deine Aufgaben
- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales
- Help achieve business and commercial objectives by fulfilling customer-service targets
- Work with the order fulfilment, demand planning, demand fulfillment, and commercial teams to report on and achieve KPIs
- Use internal and customer data to identify and implement improvement initiatives
- Manage the order-fulfilment process, respecting the customer segment and channel mix
- Balance supply constraints and delivery of service levels through cross-functional collaboration
Dein Profil
- Experience in customer service and logistics
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge (preferred) and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Strong focus on delivering productivities, service and KPIs
- Team player, accountable, reliable, proactive, and flexible
Deine Benefits:
- Entry gross-salary for this position will be EUR 56.200,– per year, split up in 14 pays for full-time
- Willingness to overpay, dependent on professional work experience and qualification
Mondelēz International
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