Consular Affairs and Nationals Services Specialist
Ministry of Foreign Affairs
- Vienna
- Ohne Berufserfahrung
- Permanent employment
- Full-time
- Austria
- Show salary
- Published before 1 month
The Ministry of Foreign Affairs and International Cooperation (MoFAIC) serves as a window to the world and supports UAE citizens abroad.
Your tasks
- Welcoming UAE citizens and providing all necessary services and support to resolve their cases in cooperation with the line manager and relevant departments within MoFAIC and the host country.
- Carrying out all processes for issuing and renewing passports, return tickets, temporary entry permits, and other official documents for UAE citizens, and providing document and certificate authentication services in accordance with applicable policies and regulations.
- Monitoring systems and assisting UAE citizens in all cases of death, marriage, grievances and treatment in coordination and communication with the relevant authorities in the host country.
- Carrying out all processes for issuing entry visas to citizens of the host country or applicants from other countries and raising awareness of the applicable laws and regulations regarding residence and work in the UAE.
- Review and verification of certificates, official documents and records such as educational certificates, legal and business documents (such as certificates of origin) and notarization of such transactions and certificates.
- Responding to customer inquiries and questions, whether by phone or email, and providing information in a highly professional manner that reflects UAE culture.
- Preparing information bulletins and informing UAE citizens about potential risks they may encounter in the host country, as well as providing guidelines on tourist, therapeutic, and educational locations upon request.
- Writing letters, notes and preparing regular reports and statistics in a very professional manner.
Your profile
- Bachelor's degree in management (or equivalent) and two years of practical experience in the field.
Ministry of Foreign Affairs
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