- Vienna, Austria
- With professional experience
- Permanent employment
- Full-time
- Hybrid
- Home office possible
For our subsidiary Funstage, we are currently searching for a Customer Support Agent (f/m/d) who will take care of our online gaming platforms and apps to support our customers via email, chat and on social media.
Your tasks
- Respond promptly to incoming communication with a high level of service ensuring player satisfaction and handling of all general enquiries
- Assisting players through email, live chat and inbound phone calls
- Providing our customers with the best level of service
- Provide technical support with common problems such as cookies, browsers and updates
- Report customer issues to the team leader and relevant internal departments where applicable
- Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino
- Provide explanations to customers about our product/site/policies
- Keep up to date with new information/procedures
- Supporting and guiding customers with all requests and escalating and following up where necessary
- Ensure quality assurance, KPI’s and SLA’s are met
- Responding to player comments on our social media channels
- Working with a dynamic team, for a support office open 365 days per year
- Support primarily on weekends and public holidays
- Work is scheduled on shift basis (3 shifts, 08:30-17:00, 11:00-19:30, 12:30-21:00)
Your profile
- Experience with customer support is an advantage
- Very good PC-skills (typing and usage of different tools)
- German writing skills: C1 or higher is mandatory
- English writing skills: B2 or higher is mandatory
Your benefits:
- Flexible working hours and a hybrid model that fit your lifestyle, backed by a strong culture of work-life balance
- A dedicated training budget to explore new skills, deepen your expertise, and shape your career journey
- A welcoming office atmosphere at our Vienna HQ with daily fresh fruit, a wide range of teas, fair-trade coffee, and meals at our company-subsidized restaurant
- Subsidized public transportation, plus access to pool e-bikes and e-cars — for both business and personal use
- Plenty of ways to stay active and connected, from our on-site fitness room and MyClubs app points to regular sports and company events
- Attractive local employee discounts and healthcare benefits that make everyday life a little easier
- The minimum gross annual salary for this position according to the applicable collective agreement is €29.000 (full-time basis, paid in 14 salaries). A higher salary is possible depending on qualifications and experience.
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