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Channel Account Manager (Nordic Speaking)

ConnectWise

  • Österreich, Wien
  • Full-time
  • Home office possible
  • Hybrid

Tasks

  • Manage a defined portfolio of existing Nordic MSP partners as the primary commercial point of contact.
  • Operate effectively within a sell?to and sell?through partner sales model, in close alignment with Nordic distributors.
  • Build and maintain long?term partner relationships to drive retention, expansion, and partner health.
  • Act as an escalation point for commercial matters and coordinate internal resources to support partner success.
  • Achieve personal annual sales targets based on total contract value.
  • Drive growth through upsell and cross?sell motions within the existing partner base.
  • Manage the full sales cycle from opportunity qualification to close, in line with ConnectWise pricing, margin, and commercial standards.
  • Negotiate contract terms, discounts, and implementation scope where required.
  • Qualify and develop opportunities within existing accounts to maintain a healthy, repeatable pipeline.
  • Provide accurate monthly, quarterly, and annual forecasts.
  • Track and report on key metrics including renewals, churn, expansion, and partner performance.
  • Maintain high standards of CRM hygiene and forecasting accuracy.
  • Develop and execute territory and account plans aligned to partner goals and regional strategy.
  • Segment partners based on ICP fit, maturity, and growth potential.
  • Work closely with Sales, Marketing, Product, and Partner teams to align on partner strategy and execution.
  • Follow the ConnectWise value? and solution?based sales methodology.
  • Comfortable with regular outbound activity, including 40–50 partner interactions per day.

profile

Knowledge, Skills & Abilities:

  • Strong understanding of the Nordic MSP and IT channel ecosystem, including distributor?led partner models.
  • Knowledge of MSP, TSP, and security?focused technology markets.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong analytical and problem?solving capabilities.
  • Organised, detail?oriented, and effective in prioritising multiple partners.
  • Ability to work independently with limited supervision.
  • Proficiency in Salesforce, Outreach, and modern sales tooling.

Educational/Vocational/Previous Experience Recommendations:

  • Bachelor’s degree in related field or equivalent business experience
  • 3 years of experience in account management, client success, or sales.
  • Proven track record of meeting or exceeding client satisfaction and retention targets.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and reporting software.

We offer

  • Onsite/Hybrid depending on location
  • 0-10% travel may be required

Channel Account Manager (Nordic Speaking) in Wien

ConnectWise

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