Customer Success Specialist, Life Sciences

JoVE

Conduct proactive outreach to Professors at subscribing universities, demonstrating JoVE’s impact on teaching and student learning outcomes.
Drive JoVE adoption in classrooms and courses to deepen engagement with professors and ensure subscription continuity.
Build and maintain relationships with key decision-makers, including Department Heads, Professors, PIs and Librarians, through daily outreach via phone calls, emails, 1:1 meetings, and tailored institutional projects.
Deliver impactful product presentations and webinars at conferences, university/research center seminars, and workshops to increase usage of JoVE.
Provide ongoing support and guidance to Professors to maximize the usage of JoVE in their teaching activities.

A Masters or PhD Degree in STEM discipline.
Strong English and German communication and presentation skills are required.
Experience in science communications, academic outreach or other customer-facing roles is preferred.
Analytical mindset and comfort working with adoption metrics and usage data.
Proven ability to manage multiple projects and stakeholders simultaneously.
Independent, results driven with an ability to thrive in a fast paced environment.

You can expect compensation package competitively placed within the local market
Your work will directly impact STEM teaching and learning.
Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
Our strong promotion from within culture draws a clear path to advance your career with us.