Growth, Technical Success Manager

Jobgether

Own strategic engagement across a large base of growth customers, providing technical guidance, best practices, and optimization insights
Design and execute scalable customer success programs, including webinars, office hours, and digital engagement initiatives
Create technical content such as guides, videos, email sequences, and educational materials to drive product adoption at scale
Use AI-powered tools to analyze customer usage, surface insights, and automate outreach and reporting workflows
Partner with Product, Sales, and Support teams to address churn risk, gather feedback, and align customer needs with product capabilities
Continuously improve success playbooks, tooling, and engagement strategies based on data and customer insights

4+ years of experience in B2B customer success, technical support, or account management, including exposure to technical roles in software environments
Strong understanding of CI/CD practices, DevOps workflows, cloud technologies, and software development lifecycle concepts
Proven ability to drive customer retention, expansion, and value realization across a large book of business
Comfortable using AI tools (e.g., ChatGPT, Copilot, Claude) to enhance productivity, analysis, and customer engagement
Experience with customer success platforms such as Zendesk, HubSpot, Vitally, or similar tools
Excellent communication skills with the ability to translate technical concepts into clear business impact
Bonus: familiarity with Git, GitHub, or competing CI/CD tools such as Jenkins, GitLab CI, or Buildkite

Competitive compensation aligned with industry benchmarks
Remote-friendly and flexible working arrangements
Opportunity to work with cutting-edge CI/CD and DevOps technologies at scale
Access to advanced tooling, automation, and AI-enabled workflows
Strong focus on learning, internal mobility, and career progression
Collaborative, global team environment with a culture of technical excellence
Opportunity to contribute to high-impact customer programs in fast-growing enterprise segments