- With professional experience
- Permanent employment
- Full-time
- Remote
- Home office possible
As Junior Operations Specialist Austria you will be a part of the Daily Operations DACH team, working and supporting customers in Austria ensuring operational excellence. The role is fully remote and requires occasional customer and other stakeholder visits.
Your tasks
- Together with Operational Account Manager develop and maintain an optimal customer experience for our customers in Austria
- Manage daily operations and planning
- First point of contact for our customers and other partners such as carriers and workshops for electric trucks
- Coordinate internal stakeholders such as invoicing, hardware and charging
- Analyze, optimize and report performance securing agreed customer KPI´s and SLA´s are achieved
- Handle and resolve customer requests
- Monitoring support inbox and resolve ad hoc deviations
- Support customer deployment projects
- Customer on site visits and go live support
- Supporting account managers with backoffice tasks
Your profile
- Successful apprenticeship (z.B. HAK) in a logistics or operations role or Bachelor’s degree in Business, Supply Chain/Operations or Logistics
- First experiences in a customer facing role within operations, logistics or other relevant settings is a plus
- Strong collaborator & communicator with organisational skillset
- Strong service, solution oriented and data-driven mindset
- Independent and confident in your ability to act, prioritize and make decisions
- Very good writing and speaking skills, fluent in German and English
- Hands-on mentality and open for fast scaling environment
- Enthusiastic about new technologies (electric transports) & sustainability
- Residence in or willingness to move to the greater areas of Linz, Salzburg, St. Pölten (Upper Austria region)
Your benefits:
- Transforming the logistics landscape within a skilled & motivated team by implementing latest technologies and solutions
- AI based transformation tools
- Work in a small, regional and dynamic team, supported by our international headquarters in Sweden, Stockholm
- Working local, thinking global
- Joining a technology disruptor with fast growth ambitions
- Working in a fully remote role with traveling on demand
- Competitive salary and potential to grow within the organization
- Attractive and performance-based compensation, minimum salary 2.680,- gross per month on a full-time basis
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