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Marketing & Communications Manager (m/w/d)

The Ritz-Carlton Hotel Company, L.L.C.

  • Österreich, Wien
  • Full-time
  • Home office possible
  • Hybrid

Tasks

  • Champion the brand promise of The Ritz-Carlton by ensuring all marketing and communications reflect the highest standards of excellence, storytelling and emotional connection
  • Develop and execute a comprehensive Marketing & Communications strategy that strengthens the hotel’s positioning and drives revenue across all segments
  • Ensure consistency of brand voice, visual identity and messaging across all guest touchpoints, in alignment with brand standards
  • Lead the creation and curation of refined digital and print materials, with a focus on showcasing Rooms, Food & Beverage and unique guest experiences
  • Direct all Public Relations activities, cultivating strong relationships with local and international media to enhance the hotel’s reputation
  • Serve as the primary contact for media and communications, ensuring all interactions reflect professionalism, discretion and brand integrity
  • Identify storytelling opportunities that bring the property’s unique character to life
  • Oversee the hotel’s digital presence, including website and OTA platforms, ensuring content is inspiring, accurate and optimized
  • Guide and host media visits, influencer collaborations and brand experiences
  • Monitor market trends, guest insights and media coverage to proactively identify opportunities and elevate brand presence
  • Foster strong collaboration with Sales, Revenue, and operational teams to ensure alignment with the hotel’s strategic priorities
  • Manage agency partners and ensure all deliverables meet brand expectations and quality standards

profile

Gold Standards Mindset

  • Embody The Ritz-Carlton service values, demonstrating a commitment to excellence, integrity and personalized service
  • Acting as a brand ambassador, consistently reflecting the company’s credo and service philosophy

Strategic & Technical Expertise

  • Proven ability to develop and execute strategic marketing and communications plans within a luxury environment
  • Strong proficiency in marketing, digital, and design tools (e.g., Adobe Creative Suite, CMS platforms, Microsoft Office)
  • Analytical mindset with the ability to translate insights into impactful actions

Leadership & Collaboration

  • Inspiring team player with the ability to lead initiatives and influence across departments
  • Strong interpersonal skills with a passion for building meaningful relationships
  • Deep understanding of luxury hospitality and culturally diverse environments

Communication Excellence

  • Exceptional written and verbal communication skills, with a refined sense of tone and storytelling
  • Fluency in German and English; additional languages are an advantage
  • Confidence in managing media relations and representing the brand with professionalism and discretion

We offer

  • Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
  • Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
  • Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
  • Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
  • Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
  • Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs and many more benefits
  • Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance

Marketing & Communications Manager (m/w/d) in Wien

The Ritz-Carlton Hotel Company, L.L.C.

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