Client Communication Specialists - Government Services (f/m/x)

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APC Business Services GmbH

You support customers in handling digital administrative processes – clear, understandable and service-oriented
You recognize when a request goes beyond the standard solution and forward it in a structured manner in the ticket system – so that the appropriate department takes over
You can move within clear structures without acting rigidly – the right balance of care, responsibility and demarcation
You help to keep internal information and processes up to date – through your structured feedback and careful documentation
You communicate empathetically, calmly and clearly – even with complex or incomplete requests – in conversation as well as in writing

You have completed commercial training (e.g. high school diploma, commercial school or apprenticeship examination)
You have experience in customer contact or in dealing with complex processes, ideally in a service-oriented or administrative environment.
You have the ability to quickly familiarize yourself with new processes, think in a structured manner and keep an overview even when dealing with detailed questions
You have a clear demand for quality: You work carefully, reliably and in compliance with the rules – and know when something needs to be passed on
The desire to work in a stable, challenging field of work over the long term – not just as a short-term stopover
Excellent German language skills (ideally first language or level C1) and enjoyment of clear, empathetic communication

Regular working hours: Monday to Thursday: 8:00–16:00, Friday: 8:00–14:30 or 16:00
No on-call or weekend shifts
A friendly and communicative working environment with a flat hierarchy and informal culture„
Possibility for home office (up to 60%)
Very good public transport connections (underground, suburban train, tram and bus)
Competitive salary, minimum monthly wage according to the collective agreement is EUR 2,005 gross, individual adjustment possible

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