Technical Onboarding Consultant (f/m/d)

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Adverity

Serve as a trusted consultant and Adverity platform expert for our customers, guiding them through solution design, data setup, and feature use while building strong, long-term relationships.
Lead onboarding for new clients, helping them set-up data flows, reporting dashboards, and connect their datasets for smooth insights.
Translate complex marketing and business requirements into actionable, client-friendly solutions for clients.
Monitor existing client engagement and share insights to help improve both the product and customer experience.
Collaborate with Account Management to support upsell opportunities through product demos.
Share and develop your knowledge by participating in regular team best-practice sessions.

2-3 years of experience in SaaS, MarTech or data analytics environments (e.g. media agency or tech company preferred), with experience in client-facing projects or consulting.
Experience in onboarding and mentoring customers on software platforms, with strong analytical skills and a problem-solving mindset.
A solid understanding of marketing data and analytics (such as advanced Excel skills, KPI reporting, and/or understanding of campaign performance and audience metrics).
Confidence in customer-focused work, including demos, onboarding, and training, with strong communication skills and a collaborative mindset.
A passion for helping customers solve business challenges with data, with enthusiasm for our product and its impact on marketing insights.
Fluent German and English skills are a must for this role.

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