Technical Onboarding Consultant (f/m/d)
Adverity
- Vienna
- With professional experience
- Permanent employment
- Full-time
- Home office possible
- Austria
- Show salary
- Published before 1 month
Adverity is the essential marketing data and intelligence platform that empowers brands and agencies to transform complex data into informed, AI-powered decisions that drive business growth.
Your tasks
- Serve as a trusted consultant and Adverity platform expert for our customers, guiding them through solution design, data setup, and feature use while building strong, long-term relationships.
- Lead onboarding for new clients, helping them set-up data flows, reporting dashboards, and connect their datasets for smooth insights.
- Translate complex marketing and business requirements into actionable, client-friendly solutions for clients.
- Monitor existing client engagement and share insights to help improve both the product and customer experience.
- Collaborate with Account Management to support upsell opportunities through product demos.
- Share and develop your knowledge by participating in regular team best-practice sessions.
Your profile
- 2-3 years of experience in SaaS, MarTech or data analytics environments (e.g. media agency or tech company preferred), with experience in client-facing projects or consulting.
- Experience in onboarding and mentoring customers on software platforms, with strong analytical skills and a problem-solving mindset.
- A solid understanding of marketing data and analytics (such as advanced Excel skills, KPI reporting, and/or understanding of campaign performance and audience metrics).
- Confidence in customer-focused work, including demos, onboarding, and training, with strong communication skills and a collaborative mindset.
- A passion for helping customers solve business challenges with data, with enthusiasm for our product and its impact on marketing insights.
- Fluent German and English skills are a must for this role.
Your benefits:
- Flexible working hours and home office
- Internal Share Program (EDPP)
- Lunch allowance for our in-house restaurant
- Ergonomic workplace and state-of-the-art technology
- Budget for professionally relevant training
- Regular team events (also remote)
- Modern and stylish office in the heart of Vienna
- Sustainable merchandise for all employees
- Adverity Social Responsibility Days (+2 days paid vacation)
Adverity
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